Support Vs Development
After working in support for more than 2 years, I am of the view that each developer should go through a support phase in his/her career. The support point of view of the application is not given the importance as the maintenance of code base is given. The support personnel toil to know the inner workings of the application and sometimes resort to round about methods to do their work. Sometimes the errors are vague and misleading. The error messages thrown should be clear and legible for the support to find out the issues. If a developer has got enough experience in support, then they will know what the support people need.
I am not talking about product maintenance here. It is the support of custom built applications with a company. These applications never help the support people enough to do their job effectively.
I am not putting enought points or evidence here and leave it as a seperate article.
Monday, January 31, 2005
Saturday, January 29, 2005
php bug
php bug has bitten me. Learning php and trying to write some scripts to automate my support work. perl is also getting mixed. It is a nice work and keeping me busy. Also planning to write a php interface to MQ. This will enable to administer MQ from the php enabled web front. It is in very nascent stage and the learning, implemetation curve is steep. This is currrently stopping me from reading my favourite books. Davinci Code is lying there in my table followed closly by Digital Fortress and yet to be read.
php bug has bitten me. Learning php and trying to write some scripts to automate my support work. perl is also getting mixed. It is a nice work and keeping me busy. Also planning to write a php interface to MQ. This will enable to administer MQ from the php enabled web front. It is in very nascent stage and the learning, implemetation curve is steep. This is currrently stopping me from reading my favourite books. Davinci Code is lying there in my table followed closly by Digital Fortress and yet to be read.
Saturday, January 22, 2005
DCE becomes free
DCE is now released under Open Source licensing. The news is here http://www.opengroup.org/comm/press/05-01-12.htm. It is good for the old enterprise proprietary market. If someone ports dce to linux, then linux can truly break into enterprise middleware. Eventhough most of the companies switched from DCE to other latest technologies, it still lives in the back yard of many fortune 500 companies. Let us wait and see.
When I am writing this, it is snowing in Bristol.
DCE is now released under Open Source licensing. The news is here http://www.opengroup.org/comm/press/05-01-12.htm. It is good for the old enterprise proprietary market. If someone ports dce to linux, then linux can truly break into enterprise middleware. Eventhough most of the companies switched from DCE to other latest technologies, it still lives in the back yard of many fortune 500 companies. Let us wait and see.
When I am writing this, it is snowing in Bristol.
Thursday, January 20, 2005
Boxing day nightmares
I dont know, when I actually wrote I was feeling peaceful about the Christmas day passing good. The next day huge waves struck south east asia and India and took away many lives. My home state (Tamil Nadu) was the worst affected and I remained glued to television, called up friends to check whether they are safe. It was really a nightmare. Not finding suitable words to explain the situation.
I dont know, when I actually wrote I was feeling peaceful about the Christmas day passing good. The next day huge waves struck south east asia and India and took away many lives. My home state (Tamil Nadu) was the worst affected and I remained glued to television, called up friends to check whether they are safe. It was really a nightmare. Not finding suitable words to explain the situation.