Support Vs Development
After working in support for more than 2 years, I am of the view that each developer should go through a support phase in his/her career. The support point of view of the application is not given the importance as the maintenance of code base is given. The support personnel toil to know the inner workings of the application and sometimes resort to round about methods to do their work. Sometimes the errors are vague and misleading. The error messages thrown should be clear and legible for the support to find out the issues. If a developer has got enough experience in support, then they will know what the support people need.
I am not talking about product maintenance here. It is the support of custom built applications with a company. These applications never help the support people enough to do their job effectively.
I am not putting enought points or evidence here and leave it as a seperate article.